The Customer Experience 2022

When I started Spa Sedona almost 16 years ago it was all about the customer experience.  That had always been my passion, the customer experience.  How did the experience make me feel, in a store, hotel, restaurant or even on the phone?  Did I walk away going “Wow, that was a great customer experience”.  Or was it just a transaction with no experience.

I wanted to create a place where people walked away going “that was a great spa experience and I can’t wait to come back”.

Since March 17, 2020 we have not been able to give you all the special things that made our Spa Sedona experience special. Things like our delicious imported Teas like Cranberry Hibiscus; our snacks to go with the tea; our locker rooms; our cozy robes; lunch with our packages; bringing your own wine to enjoy with a service; hosting the parties, girls’ night out, baby showers, bridal parties etc; or relaxing in our relaxation room as long as you wanted too. Long sigh….

So, rest assured that as soon as we can bring all of these things back, we are there!

Happy 2022!!